Privacy policy

Data collected

• Account information (name, email address, encrypted password)
• Order history and payment details handled by our partners
• Models, generation parameters, and preview files uploaded to the platform
• Technical data (IP address, browser type, language preferences)

Purposes and legal basis

We use your data to deliver our services: account creation, order processing, preview generation, and delivery of ready-to-print files.

We also process some information to meet our legal obligations (invoicing) and to improve our products based on our legitimate interest (anonymised statistics).

Cookies and analytics

We place strictly necessary cookies to secure your session and remember your preferences.

With your consent, we use analytics cookies to understand how the platform is used and to improve the experience.

Storage and retention

Preview files are kept for 12 months after their last view unless you delete them manually.

Account data is kept as long as your account remains active or as required by law for accounting obligations.

Security

We implement technical and organisational measures (encryption, access control, internal policies) to protect your data against unauthorised access.

We regularly audit our processes and train our teams on data protection.

Sharing with third parties

We only share your information with partners strictly required to deliver our services (payment, production, logistics).

We do not sell or rent your personal data.

Transfers outside the EU

When data is transferred outside the European Union, we make sure adequate safeguards are in place (standard contractual clauses or equivalent).

Legal requests

We may disclose certain information to comply with legal obligations, court orders, or to exercise our rights.

Your rights

You can access, rectify, delete, or restrict the processing of your data by contacting us through our dedicated form. You also have the right to data portability and to lodge a complaint with the CNIL.

Use by minors

Formuvo is intended for adults. Minors must obtain consent from their legal guardian before using our services.

Policy updates

We may update this policy to reflect changes in our services or regulations. The last updated date is shown at the top.

Contact us

If you have any questions or wish to exercise your rights, contact Formuvo support.